Let's Talk

Privacy Policy

Privacy Policy

BRISBANE TELEPHONE COMPANY PTY LIMITED (FBTGroup), Future Comms, ITT Solutions, CCTV Solutions, Sip Solutions respects your privacy and is committed to protecting the personal information we collect in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and manage your personal information.

 

  1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, company, job title and contact details (e.g. phone number, email address)
  • Business addresses and billing information
  • Technical information (e.g. IP address, browser type, device ID)
  • Information submitted through web forms, email, or support requests
  • CCTV footage and security data (if visiting our premises or using our security systems)
  • Log data from systems we manage on your behalf

We do not collect sensitive personal information unless required by law or directly related to our services.

 

  1. How We Collect Personal Information

We collect information through:

  • Our website contact forms or service requests
  • Direct communication (email, phone, online chat, in person)
  • Support, installation, or consulting services
  • System monitoring tools or logs (for managed services)
  • CCTV systems (at our premises or customer sites, where applicable)

 

  1. Why We Collect Personal Information

We collect and use personal information to:

  • Provide, maintain and support our services
  • Respond to enquiries, troubleshoot issues and communicate with customers
  • Deliver and manage projects or installations
  • Monitor and improve our website and systems
  • Comply with legal and regulatory obligations

 

  1. Disclosure of Personal Information

We may share personal information with:

  • Our trusted third-party service providers (e.g. cloud platforms, software vendors)
  • Technicians, installers, or subcontractors working on your project
  • Regulatory bodies if legally required

We will never sell your personal information.

 

  1. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes using secure servers, encrypted systems, firewalls, and access controls.

 

  1. Access and Correction

You may request access to, or correction of, your personal information by contacting us (see details below). We will respond within a reasonable timeframe and may need to verify your identity before fulfilling the request.

 

  1. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour. You can adjust your browser settings to manage or block cookies.

 

  1. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

 

  1. Contact Us

If you have any questions or concerns about this policy or your personal information, please contact:

BRISBANE TELEPHONE COMPANY PTY LIMITED, (FBT Group)
Hyper Centre, Level 5, Unit 32/50-56 Sanders St, Upper Mount Gravatt QLD 4122
[email protected]
1300 706 155