unified communications
with crm integration

Boost Productivity, Streamline Workflows, and Deliver Exceptional Customer Service

Simplify and enhance your day-to-day communication

Unified Communications solution is designed to do more than just connect calls — it connects your entire business. With seamless CRM integration, you empower your team with real-time access to customer information, automate key workflows, and enhance every interaction with context-rich communication. Whether you’re in sales, support, or operations, integrating your PBXware system with your CRM drives efficiency, boosts customer satisfaction, and helps your team stay focused on what matters most — building relationships.

These integrations allow you to instantly connect call activity with customer records, giving your staff a 360° view of client interactions — all within one interface.

BENEFITS of CRM integration

REAL-TIME CALLER INFORMATION

 Real-Time Caller Information

Know who’s calling before you even answer. With CRM integration, your team receives automatic pop-ups of contact records, including call history, notes, and account details. This results in faster, more personalized service.

Click-to-Dial from CRM

Eliminate the need to manually dial numbers. Click-to-dial functionality directly from your CRM saves time and reduces dialing errors, speeding up outbound calls and increasing productivity.

Automatic Call Logging

Every call, inbound or outbound, is automatically logged into the corresponding customer record with details like duration, time, and notes. This ensures complete transparency and accurate records for future reference or reporting.

Streamlined Workflows

Reduce manual data entry and minimize context switching. With CRM integration, your team can manage calls, access customer data, and record interactions all in one place — eliminating the need to juggle multiple systems

Better Customer Experience

 Equipped with the right data at the right time, your staff can respond more intelligently and efficiently, leading to improved first-call resolution rates and a more professional image for your business.

Future-Ready Communications

At the heart of every successful business is effective communication. PBXware’s unified communications system with CRM integration ensures your team can work smarter, not harder — increasing efficiency while delivering a superior customer experience. Get in touch today to learn how our CRM integration solutions can transform your business communications.

Looking for a new phone system

Our HostedPBX is a VOIPswitch designed with a multitenancy architecture making it perfect for the single office or for large multi office enterprises.
We include many of the advanced features and functionality that our competitors charge for. Making our HostedPBX a complete end to end cost effective solution to power your business.

Mobile or PC Softphone Application

$24.90

per user / month (inc. GST)

What's Included:
  • Softphone app for mobile (iOS & Android) or PC
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Use anywhere with internet access — no physical handset required

Executive Deskphone Bundle

$29.90

per user / month (inc. GST)

What's Included:
  • High-performance executive deskphone (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Wi-Fi & Bluetooth enabled for modern flexibility and connectivity

Advanced Deskphone Bundle

$34.90

per user / month (inc. GST)

What's Included:
  • High-end advanced deskphone (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Wi-Fi & Bluetooth support
  • 10 configurable function buttons
  • 4.3″ full-colour display for improved usability and visibility

Premium Deskphone Bundle

$39.90

per user / month (inc. GST)

What's Included:
  • Premium range desk phone (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Wi-Fi & Bluetooth support
  • 7″ full-colour display for improved usability and visibility

Cordless Handset
Bundle

$29.90

per user / month (inc. GST)

What's Included:
  • Cordless business-grade handset (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Up to 35 hours talk time
  • Up to 400 hours standby time

Ruggedized Cordless Bundle

$34.90

per user / month (inc. GST)

What's Included:
  • Cordless business-grade handset (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Up to 35 hours talk time
  • Up to 400 hours standby time

Wi-Fi Cordless Phone Bundle

$34.90

per user / month (inc. GST)

What's Included:
  • Wireless business handset (included)
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
  • Call recording
  • Ring groups
  • IVR (Interactive Voice Response)
  • Call queues
  • And more
  • No cabling required
  • Connects via existing Wi-Fi network

Mobile or PC Softphone Application

$24.90

per user / month (inc. GST)

What's Included:
  • Softphone app for mobile (iOS & Android) or PC
  • Unlimited local & national calls
  • Unlimited mobile calls
  • Advanced PBX features:
    • Call recording
    • Ring groups
    • IVR (Interactive Voice Response)
    • Call queues
    • And more
  • Use anywhere with internet access — no physical handset required

Onsite Installation included

Sign up for our hosted phone system today and experience the difference of having true local support. We’re the only provider that includes onsite installation by one of our experienced telecommunications experts—at no extra cost. From setup to training, we’ll ensure your system is professionally installed and ready to perform from day one, giving you peace of mind and a seamless transition.

We can do even more for your business

  • Networking

    We supply and install reliable network devices to ensure fast, secure, and stable connections across your business.
    LEARN MORE
  • Audio Visual

    Enhance collaboration with professionally installed AV solutions for seamless meetings and presentations.
    LEARN MORE
  • Headsets & Network Peripherals

    We offer a wide range of quality headsets and essential peripherals to keep your team connected and productive.
    LEARN MORE
  • Cabling Services

    From data to voice cabling, our certified technicians deliver clean, efficient cabling solutions tailored to your setup.
    LEARN MORE
  • Networking

    We supply and install reliable network devices to ensure fast, secure, and stable connections across your business.
    LEARN MORE
  • Audio Visual

    Enhance collaboration with professionally installed AV solutions for seamless meetings and presentations.
    LEARN MORE
  • Headsets & Network Peripherals

    We offer a wide range of quality headsets and essential peripherals to keep your team connected and productive.
    LEARN MORE
  • Cabling Services

    From data to voice cabling, our certified technicians deliver clean, efficient cabling solutions tailored to your setup.
    LEARN MORE